Mid-Sussex District: Citizen-focused Policing Pilot
Background
The pilot project aimed to:
- Improve public confidence and feeling of security
- Improve satisfaction of service users
- Increase public involvement in policing
Action
During the pilot, Sussex police:
- Provided Citizen Focus training to approximately 125 staff, through six half-day training sessions delivered by an external training provider
- Linked training to PDR process
- Surveyed 3,000 citizens living in Mid-Sussex (Community Engagement Survey).
- Surveyed approximately 120 staff (Staff Insight Survey)
Learning
From the citizen survey, we learned that people's main concerns were:
- Traffic and parking issues
- Speeding motorists
- Groups of young people
- Litter / rubbish lying around
- Having home broken into & something stolen
- Things stolen from car or vehicle
- Having car or vehicle stolen
Young people were particularly concerned about:
- Groups of young people
- Traffic and parking issues
- Speeding motorists
- Being insulted or pestered
- Being physically attacked
- Things stolen from car or vehicle
From the staff survey, we found that staff believed that the public's priorities were that police respond to emergency calls promptly, tackle anti-social behaviour, act with integrity and provide visible uniformed patrols. They felt that people put a lower priority on police working in partnership with other agencies, knowing the names/faces of commanders and being given statistics on performance.
Further information
See the Mid Sussex District Citizen-focused Policing Pilot presentation (PowerPoint, 1.25MB: note the large file size) (pdf version of the presentation, 490kb)
