Contents
- What is community engagement: a model describing the different types of community engagement including consultation, involvement, partnership and delegation. These are illustrated with examples at a national and local policy level. It also sets out the benefits of community engagement
- Policies and legislation: a brief summary of the main policy drivers in policing and elsewhere that place a duty on public services to focus more on community engagement. It includes links to the key policy documents
- Policing practice: research evidence and examples of how community engagement is being used in policing
- Community engagement and organisations: how organisations have adapted their structures and processes to develop and embed their community engagement activities
- Tools and templates
- Internal review: assessing your current strategy for community engagement, what your organisation needs and current processes and responsibilities.
- External review: understanding your communities and appraising partner agency activities
- Defining the strategy: gap analysis, clarifying the strategic direction of your organisationand setting detailed objectives for community engagement
- Tools and templates
- Choosing a method: a simple checklist of the questions to consider when choosing an approach
- Qualitative methods: more information about the various qualitative approaches to community engagement. It includes links to information and case studies where the methods have been used.
- Quantitative methods: more information about the various quantitative approaches to community engagement. It includes links to information and case studies where the methods have been used
- Community profiling: some of the tools and techniques that can be used to develop your understanding of your local area or community
- Tools and templates
- Skills: some community engagement activities are achievable with existing in-house capabilities, other approaches may require work to be commissioned. This section also looks at assessing in-house capabilities and developing skills
- Managing expectations: a major difficulty with community engagement is that it can raise unrealistic expectations amongst the commissioning body and participants. This section covers ways of managing these expectations
- Impact on your organisation: how the outcomes from community engagement should be used, from feeding into organisational decision-making structures to letting the wider community know what the outcomes are
- Costs: an indication of the likely costs of different approaches, and a template for working out costings
- Risk: an overview of the likely risk factors when undertaking a community engagement project, and tips on how to deal with them
- Partnership working: advice on how to develop and deliver community engagement projects with partners
- Taking stock: community engagement approaches that are not delivering should be abandoned, while approaches that are working should be further developed. This section provides advice on how to assess whether an approach is working or not
- Tools and templates
- Project planning: a range of examples and links to project planning approaches and tools
- Sign-off and ownership: getting organisational agreement for the project
- Stop/go decision: how to build in efficient stop/go decision points in community engagement models - an opportunity to review progress and adjust the direction of a project.
- Implementation challenges: some of the practical aspects of undertaking a community engagement project, from recruiting people to take part to carrying out an event and analysing the outcomes
- Monitoring: ways in which you can monitor progress and risks while the project is running
- Multi-agency working: some of the issues that may arise during multi-agency projects, and how they could be managed
- Tools and templates
- Mainstreaming engagement: how to make community engagement a central part of an organisation's activities
- Changing communities: the kind of changes that may take place in the community after successful community engagement initiatives
- Unintended benefits: community engagement can have many spin-offs, many of which can be positive. This section looks at how these can be captured and used
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