Embedding engagement
Introduction
This section shows you how to make sure your community engagement project is effective and has the desired effect, both in your organisation and in the community.
- Skills: some community engagement activities are achievable with existing in-house capabilities, other approaches may require work to be commissioned. This section also looks at assessing in-house capabilities and developing skills
- Managing expectations: a major difficulty with community engagement is that it can raise unrealistic expectations amongst the commissioning body and participants. This section covers ways of managing these expectations
- Impact on your organisation: how the outcomes from community engagement should be used, from feeding into organisational decision-making structures to letting the wider community know what the outcomes are
- Costs: an indication of the likely costs of different approaches, and a template for working out costings
- Risk: an overview of the likely risk factors when undertaking a community engagement project, and tips on how to deal with them
- Partnership working: advice on how to develop and deliver community engagement projects with partners
- Taking stock: community engagement approaches that are not delivering should be abandoned, while approaches that are working should be further developed. This section provides advice on how to assess whether an approach is working or not
- Tools and templates
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